[aegis-vo-users] New release of the GGUS portal is online

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Publication from : Helmut Dres <helmut.dres at kit.edu> (GGUS)

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Dear all

The new release of the GGUS portal is now available.
The following features have been newly included or improved:

GGUS Web Interface
- GGUS tickets submitted by site admins sometimes bounce back to them
https://savannah.cern.ch/support/?112354

- Further emphasis on careful value selection in the 'Priority' setting help file
The new help page has been updated:
"If you plan to adjust the ticket priority from the default value 'less urgent' to 'urgent', 'very urgent' or 'top priority' please make sure you add a justification for this change in the problem description field.
In particular, be very economical when choosing 'top priority'. This value, when reaching the supporters via another ticketing system interface, might become a beep or phone alert even in the middle of the night. This level of support is ONLY committed by WLCG Tier0 and Tier1s and ONLY for ALARM tickets.
Finally, please be aware that the supporter who will try to solve your problem may change the value you have chosen to a more realistic one, putting his/her justification in the ticket's public diary."
https://savannah.cern.ch/support/?114339

- Notification mode 'Never' means NO intermediate updates but Yes end-state
The new help page has been updated:
"Notification never means that you will get no emails on any ticket update. You shall, nevertheless, get a notification when the ticket reaches its final state 'solved' or 'unsolved. This option should be set when opening a ticket on behalf of someone else."
https://savannah.cern.ch/support/?114340

- Explain more clearly 'average solution time' in the help text of the report generator
The new help page has been updated:
"Average solution time is the time between status new and solved/unsolved. It is expressed in number of days, hours and minutes. The tickets selected are the ones which reached the status solved/unsolved within the timeframe defined by the query. Under label "TIME (Days [h:m])" value 122[15:32] means it took 122 days, 15 hours and 32 minutes to (un)solve the tickets in the given Support Unit. Creation time can be earlier. "
https://savannah.cern.ch/support/?114341


GGUS structure
Integration of the following NGIs in GGUS.

- NGI GRNET
https://savannah.cern.ch/support/index.php?113887
- NGI BY
https://savannah.cern.ch/support/index.php?114067
- NGI SK
https://savannah.cern.ch/support/index.php?114068
- NGI SI
https://savannah.cern.ch/support/index.php?114069
- NGI AEGIS
https://savannah.cern.ch/support/index.php?114165
- NGI FRANCE
https://savannah.cern.ch/support/index.php?114166
- NGI NDGF
https://savannah.cern.ch/support/index.php?114287
- NGI IBERGRID
https://savannah.cern.ch/support/index.php?114412
- NGI HR
https://savannah.cern.ch/support/index.php?114480

- Made AppDB available as a new GGUS support unit.
https://savannah.cern.ch/support/index.php?113754
- Made ARGUS available as a new GGUS support unit
https://savannah.cern.ch/support/index.php?113808
- Converted SU 'PPS' to its successor 'Deployed Middleware'
https://savannah.cern.ch/support/index.php?113186

GGUS other

- Team tickets for biomed VO
https://savannah.cern.ch/support/index.php?113378


The downtime has been registered in GOCDB: https://goc.gridops.org/site/list?id=1505010
Please also check the ongoing work list & release notes:
https://gus.fzk.de/pages/owl.php

The GGUS team